This website is operated by GiAROMA Candle Company (“GiAROMA,” “we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to GiAROMA Candle Company.
GiAROMA provides this website, including all information, content, products, features, and services available through the site, conditioned upon your acceptance of these Terms of Service (“Terms”).
By visiting our website, purchasing a product from us, or otherwise using our website or services (collectively, the “Service”), you agree to be bound by these Terms, together with any additional policies referenced or linked on our website, including our Privacy Policy, Shipping Policy, and Refund/Return Policy.
Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use the website or purchase products through it.
We reserve the right to update or modify these Terms at any time by posting a revised version on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
1. ONLINE STORE TERMS
By using this website and making a purchase, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.
You may not use our products, website, or services for any illegal or unauthorized purpose or violate any applicable federal, state, or local laws.
You must not transmit viruses, malicious code, or other material designed to interfere with the operation or security of this website.
We reserve the right to refuse service, cancel orders, or restrict access to our website when reasonably necessary to protect GiAROMA, our customers, or our website.
2. PRODUCTS AND HANDMADE VARIATIONS
GiAROMA products are handcrafted and/or hand-poured in small batches. Because of the handmade nature of our products, minor variations may occur between individual items.
Variations may include differences in wax appearance, color, fragrance appearance, surface texture, label placement, vessel appearance, or other cosmetic characteristics. These natural variations generally do not indicate that a product is defective.
We make reasonable efforts to accurately display and describe our products. However, colors and appearance may vary depending on your device, screen settings, lighting, and other factors.
Product descriptions, fragrance notes, photographs, packaging, availability, and other product details may be updated or changed without notice.
3. CANDLE AND PRODUCT SAFETY
Candles involve an open flame and must always be used responsibly.
Customers are responsible for following all safety instructions and warnings supplied with our products.
Never leave a burning candle unattended. Keep candles away from children, pets, drafts, flammable objects, and anything that could catch fire. Keep candles on a stable, heat-resistant surface and follow all applicable candle-care and safety instructions.
Do not burn a candle longer than the recommended burn time stated on the product, packaging, or accompanying instructions.
Failure to follow appropriate candle safety instructions may increase the risk of fire, property damage, or personal injury.
Products should only be used for their intended purpose and according to the directions and warnings provided.
4. FRAGRANCE AND PRODUCT EXPERIENCE
Fragrance perception is subjective. Fragrance strength, scent throw, and individual perception can vary depending on room size, ventilation, temperature, personal sensitivity, and other environmental factors.
Descriptions of fragrance notes are provided to help customers understand the general scent profile of a product and do not constitute a guarantee that every customer will perceive a fragrance in exactly the same way.
If you have sensitivities, allergies, respiratory concerns, or other concerns regarding fragrance or product ingredients, please review available product information carefully before use and discontinue use if irritation or discomfort occurs.
Nothing on our website is intended as medical advice.
5. PRICES AND PRODUCT AVAILABILITY
All prices are displayed in U.S. dollars unless otherwise stated.
Prices, promotions, product availability, fragrance selections, collections, and product configurations are subject to change without notice.
We reserve the right to discontinue products or fragrances at any time.
Certain products may be available in limited quantities.
We reserve the right to limit quantities purchased by an individual, household, customer account, payment method, billing address, or shipping address when reasonably necessary.
6. ORDERS
We reserve the right to accept, decline, limit, or cancel an order.
An order confirmation does not necessarily constitute final acceptance of an order. We may cancel an order because of inventory issues, suspected fraud, pricing or listing errors, payment issues, shipping restrictions, or other circumstances that reasonably prevent us from fulfilling the order.
If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.
Customers are responsible for providing accurate billing, shipping, contact, and payment information.
Please review your order carefully before submitting it, particularly fragrance selections, quantities, shipping information, and product options.
7. ONYX COLLECTION AND REFILL PRODUCTS
Certain GiAROMA products, including products within the Onyx Collection, may use replaceable candle inserts, refills, vessels, or other components intended to be used together.
Customers should use GiAROMA refill products only as directed and with compatible products identified by GiAROMA.
Do not alter, modify, improperly install, or substitute components in a manner inconsistent with the instructions supplied with the product.
Fragrance selections and refill configurations are subject to availability.
When purchasing multiple refills or fragrance options, customers are responsible for reviewing and confirming their selections before completing checkout.
8. SHIPPING AND DELIVERY
Shipping and processing estimates displayed on our website are estimates unless expressly stated otherwise.
We will make reasonable efforts to process and ship orders within the timeframe communicated at the time of purchase.
GiAROMA will comply with applicable federal requirements governing online orders, shipment delays, cancellations, and refunds.
If we are unable to ship an order within the promised timeframe, we may contact you regarding the delay and provide any cancellation or refund options required by applicable law.
Once an order has been transferred to a shipping carrier, delivery timing may be affected by circumstances outside our direct control.
Customers are responsible for providing a complete and accurate shipping address.
Additional shipping terms, if applicable, are provided in our Shipping Policy.
9. RETURNS, REFUNDS, AND DAMAGED PRODUCTS
Returns, exchanges, refunds, cancellations, and damaged-product claims are governed by the Refund/Return Policy posted on our website.
Please review that policy before completing your purchase.
Nothing in these Terms is intended to eliminate or restrict any refund, cancellation, warranty, or other consumer right that cannot legally be waived.
If your product arrives damaged, defective, or incorrect, please contact us promptly at info@giaromashop.com and provide your order information and, when appropriate, photographs of the product and packaging so that we can evaluate the issue.
10. PROMOTIONS, DISCOUNTS, AND SPECIAL OFFERS
From time to time, GiAROMA may offer promotions, discount codes, bundles, gifts with purchase, limited releases, or other special offers.
Unless otherwise stated, promotional offers cannot be combined and have no cash value.
Promotions may be subject to additional terms, expiration dates, inventory limitations, or eligibility requirements.
We reserve the right to correct or cancel a promotion that was published in error, subject to applicable law.
11. ACCURACY OF INFORMATION
We make reasonable efforts to ensure that product descriptions, prices, photographs, fragrance information, availability, and other information appearing on our website are accurate.
Occasionally, information may contain typographical errors, inaccuracies, or omissions.
We reserve the right to correct errors, update information, or cancel an affected order when appropriate, subject to applicable consumer-protection laws.
12. INTELLECTUAL PROPERTY
The content of this website, including the GiAROMA name, branding, logos, product names, collection names, photographs, graphics, designs, written content, product descriptions, and other original material, is owned by or licensed to GiAROMA Candle Company and is protected by applicable intellectual-property laws.
You may not reproduce, copy, distribute, sell, modify, publish, or commercially exploit our protected content without prior written permission.
Nothing contained on this website grants any license or right to use any GiAROMA trademark, trade name, branding, or other intellectual property without our written authorization.
13. CUSTOMER REVIEWS, PHOTOS, AND SUBMISSIONS
If you voluntarily submit a review, testimonial, photograph, comment, or other content to GiAROMA, you represent that you have the right to provide that material.
You grant GiAROMA a non-exclusive, royalty-free right to use, reproduce, display, and share the submitted material for legitimate business and promotional purposes, unless otherwise agreed in writing.
We will not knowingly publish content that unlawfully infringes another person's intellectual-property or privacy rights.
We reserve the right to decline or remove unlawful, abusive, fraudulent, misleading, obscene, or otherwise inappropriate content.
14. THIRD-PARTY SERVICES AND LINKS
Our website may use or link to services operated by third parties, including payment processors, shipping carriers, social-media platforms, website technology providers, and other service providers.
GiAROMA does not control third-party websites or services and is not responsible for their independent content, availability, privacy practices, or terms.
Your use of third-party services may also be governed by the terms and policies of those providers.
15. PERSONAL INFORMATION AND PRIVACY
Our collection and use of personal information is governed by the GiAROMA Privacy Policy posted on our website.
By using our website, you acknowledge that certain information may be processed by third-party service providers that help us operate our store, process payments, fulfill orders, communicate with customers, and provide website functionality.
Please review our Privacy Policy for additional information.
16. PROHIBITED USES
You may not use this website or its content:
For unlawful or fraudulent purposes;
To violate applicable federal, state, or local laws;
To infringe our intellectual-property rights or those of another person;
To transmit viruses, malware, or harmful code;
To attempt unauthorized access to our website or systems;
To interfere with website security or functionality;
To scrape, harvest, or improperly collect personal information;
To impersonate another person or provide intentionally false information;
To engage in harassment, threats, abuse, or other unlawful conduct; or
For any other activity that could damage GiAROMA, our customers, or our website.
We may restrict or terminate access to the website for violations of these Terms.
17. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
Any warranties that cannot legally be excluded or limited remain unaffected by these Terms.
Nothing in these Terms is intended to disclaim or limit rights or warranties that applicable law does not permit us to waive.
18. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, GiAROMA Candle Company and its owners, employees, agents, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, services, or products.
This limitation does not apply to liability that cannot legally be excluded or limited.
Customers remain responsible for using candles and other GiAROMA products according to all supplied warnings, instructions, and reasonable safety precautions.
19. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless GiAROMA Candle Company and its owners, employees, agents, contractors, affiliates, and service providers from third-party claims, damages, liabilities, and reasonable expenses arising from your unlawful misuse of our website, violation of these Terms, or infringement of another person's rights.
20. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed from these Terms as appropriate.
The remaining provisions will remain in effect.
21. TERMINATION
These Terms remain effective while you use our website or services.
We may suspend or terminate access to our website when reasonably necessary because of a violation of these Terms, suspected fraud, unlawful conduct, misuse of our services, or threats to the security or integrity of the website.
Provisions that by their nature should survive termination will remain effective after termination.
22. ENTIRE AGREEMENT
These Terms, together with the policies referenced on our website, constitute the agreement between you and GiAROMA regarding your use of the website and online store.
Failure by GiAROMA to enforce a provision of these Terms does not constitute a waiver of that provision.
23. GOVERNING LAW
These Terms and your use of the GiAROMA website will be governed by applicable federal law and the laws of the State of Illinois, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.
Nothing in these Terms is intended to deprive a consumer of rights or protections that cannot legally be waived.
24. CHANGES TO THESE TERMS
We may update these Terms periodically to reflect changes to our products, services, website, business practices, or applicable requirements.
When changes are made, the “Last Updated” date at the top of this page will be revised.
Your continued use of our website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.
25. CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to: