GiAROMA Candle Company (“GiAROMA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, subscribe to our communications, or otherwise interact with GiAROMA online. By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
The information we collect depends on how you interact with our website.
Information You Provide to Us
When you place an order, contact us, submit a form, create an account, subscribe to emails, leave a review, or otherwise interact with GiAROMA, we may collect information such as: Name Email address Telephone number Billing address Shipping address Order and purchase information Product and fragrance selections Account information, if you create an account Messages, reviews, photographs, or other information you voluntarily provide to us
Payment Information
When you make a purchase, payment information is processed through the payment-processing services available through our website.GiAROMA does not need to directly store your complete credit or debit card number in order to fulfill your order. Payment information is handled by the applicable payment processor according to its own security and privacy practices.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies.This information may include:IP addressBrowser typeDevice typePages viewedReferring websiteDate and time of visitsGeneral geographic information derived from an IP addressInteractions with our websiteThis information helps operate, secure, and improve our website and understand how visitors use it.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:Process and fulfill ordersProcess paymentsShip and deliver productsCommunicate about ordersProvide customer serviceHandle damaged, defective, or incorrect-product claimsManage customer accountsRespond to questions or requestsSend marketing communications when permittedProvide promotions or information you have requestedImprove our products and websiteUnderstand website usage and performanceDetect or prevent fraudulent or unauthorized transactionsMaintain the security of our websiteMaintain appropriate business and transaction recordsComply with legal, tax, accounting, and regulatory obligationsWe use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.
3. EMAIL MARKETING
If you subscribe to GiAROMA emails or otherwise consent to receive marketing communications, we may send you information about new products, fragrance releases, special collections, promotions, events, or other GiAROMA news.You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.Unsubscribing from marketing emails will not prevent us from sending necessary transactional communications regarding an order or customer-service matter.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate the website, remember preferences, understand visitor activity, improve website performance, and support analytics or marketing functions.Some cookies may be necessary for features such as shopping carts, checkout, account functionality, security, and other essential website operations.Other cookies may be used for analytics or advertising purposes depending on the services enabled on our website.Your browser may allow you to block, delete, or limit cookies. Disabling certain cookies may affect website functionality.Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or tracking technologies.
5. HOW WE SHARE INFORMATION
GiAROMA does not sell your personal information for money.We may share personal information with service providers when reasonably necessary to operate our business and provide our services.These providers may include companies that assist us with:Website hosting and e-commerce servicesPayment processingOrder fulfillmentShipping and deliveryEmail communications and marketingWebsite analyticsFraud prevention and securityAccounting, tax, legal, or other professional servicesThese third parties may process information according to their own privacy policies and contractual obligations.We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, safety, property, or security of GiAROMA, our customers, or others.
6. SQUARESPACE AND THIRD-PARTY SERVICES
Our online store is operated using third-party website and e-commerce technology, including Squarespace.Information you provide through our website may therefore be processed by Squarespace and other service providers involved in operating the website, processing payments, fulfilling transactions, providing analytics, or supporting other website functions.Those companies maintain their own privacy and security practices.Our website may also contain links to third-party websites, social-media platforms, or other online services. GiAROMA is not responsible for the privacy practices or content of websites operated by third parties.We encourage you to review the privacy policies of services you choose to use.
7. SOCIAL MEDIA
GiAROMA may maintain accounts or business pages on third-party social-media platforms.If you interact with us through a social-media platform, information you provide or make available through that platform may be processed by both GiAROMA and the platform provider.Your use of those platforms is governed by their respective privacy policies and settings.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary to:Fulfill the purposes described in this Privacy PolicyMaintain business and transaction recordsProvide customer serviceComply with tax, accounting, and legal obligationsResolve disputesPrevent fraudEnforce our agreementsWhen information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. DATA SECURITY
We take reasonable administrative and technical measures intended to protect personal information.However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the Internet.Customers are responsible for protecting passwords and other account credentials associated with their accounts.
10. CHILDREN'S PRIVACY
Our website and products are intended for a general audience and are not directed toward children under the age of 13.We do not knowingly collect personal information from children under 13.If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
11. YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live, applicable privacy laws may provide you with certain rights concerning your personal information. These rights may include the ability to request: Access to certain personal information we maintain about you Correction of inaccurate information Deletion of certain personal information regarding how your personal information is used or disclosed other rights provided under applicable privacy law Not every right applies in every circumstance or jurisdiction. We may need to verify your identity before processing certain privacy requests. We may also retain information when required or permitted by law, including information necessary for tax, accounting, fraud-prevention, transaction, or legal purposes. To make a privacy request, contact us at info@giaromashop.com.
12. CALIFORNIA AND OTHER U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state law.Depending on the law and whether it applies to GiAROMA, those rights may include access, correction, deletion, portability, or the ability to opt out of certain uses or disclosures of personal information.GiAROMA will honor privacy rights required by applicable law.If you wish to submit a privacy request, please contact info@giaromashop.com and include enough information for us to understand and respond to your request.We will not unlawfully discriminate against you for exercising an applicable privacy right.
13. DO NOT SELL OR SHARE REQUESTS
GiAROMA does not sell personal information for monetary compensation.Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than an exchange of information for money.To the extent applicable law provides you with a right to opt out of qualifying sharing, targeted advertising, or similar processing, you may contact us at info@giaromashop.com to make a request.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, website, technology, services, or applicable laws.When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.We encourage visitors to review this policy periodically.