At GiAROMA Candle Company, we want you to love what arrives at your door. Because our products are handcrafted and fragrance-based, we do not accept general returns. However, if something arrives damaged, defective, or incorrect, we want the opportunity to make it right.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, defective, or different from what you ordered, please contact us at info@giaromashop.com within 30 days of delivery. Please include: Your name and order number A brief description of the issue A photo showing the damage, defect, or incorrect item Once we review the information, we may offer a replacement or refund, as appropriate. In most cases involving a damaged or defective product, we will not require you to ship the item back to us.
Returns
Because our candles and home-fragrance products are handcrafted, we are not accepting general returns at this time. Please review fragrance descriptions, scent notes, product sizes, and selections carefully before placing your order. Personal fragrance preference alone is not considered a product defect. Of course, if you believe there is an actual problem with the performance or condition of your product, please contact us. We want to hear about it and will evaluate the issue individually.
Onyx Collection & Refills
Please carefully review your vessel, refill quantity, and fragrance selections before completing your purchase. If an Onyx Collection vessel or refill arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and include a photo of the issue. Fragrance selections cannot be exchanged solely because of personal scent preference.
Personalized & Custom Orders
Personalized, custom, and special-order products are final sale and non-refundable, unless they arrive damaged, defective, or we made an error in fulfilling your order.
Sale Items & Gift Cards
Sale and clearance items are final sale unless they arrive damaged, defective, or incorrect.Gift cards are non-refundable except where required by law.
Exchanges
We do not offer traditional product exchanges. If you receive a damaged, defective, or incorrect product, contact us at info@giaromashop.com. After reviewing the issue, we may send a replacement when appropriate.
Refunds
If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card provider to process and post the refund after it has been issued. Shipping charges, when applicable, are non-refundable unless the refund results from an error by GiAROMA or as otherwise required by law.
Questions or Problems With Your Order?
Please contact us. We would much rather have the opportunity to help than leave you disappointed with your GiAROMA experience.
